Shipping And Handling
For your peace of mind all orders are sent with proof of posting and are insured against loss or damage. When your order is dispatched you will receive an email to notify you of this. It will also contain the tracking code for your order, which can be used at http://track.royalmail.com.
Please note: Tracking is only available once the package has been signed for.
Dispatch Schedule
We aim to dispatch all orders received by 3pm the same day Monday to Friday. Subject to items being in stock.
U.K Delivery Options:
DPD EXPRESSPACK £5 99% NEXT WORKING DAY
Royal Mail 1st Class Signed For: £5 (1-3 working days)
Please where you can contact the couriers directly for any delays with your parcels.
Please ensure that the address details you supply are complete and correct. If you receive a card to say that Royal Mail attempted delivery please contact them immediately using the details on the calling card.
Europe/International Delivery Options
We do deliver outside of the UK through DPD, click the option of DPD and then change the country you wish the products to be delivered to.
Lost or Undeliverable Orders
If your order is lost in the post we will send you a replacement according to the timescale designated by the chosen courier for items to be considered lost. If your order is damaged we will send you replacements for the damaged items immediately.
If your order is returned to us due to insufficient or incorrect delivery information being supplied to us by you or through the goods being otherwise undeliverable through no fault of our own we may, subject to discretion, charge a redelivery cost equivalent to the cost of redelivery. Please ensure that you give us correct postal information and that you accept delivery or collect your items in a timely manner to avoid redelivery costs.
All orders are sent with proof of postage and insurance. If you do not receive your order within the stated times please contact us and we will investigate and, where appropriate, resend your order. Please note that all deliveries are made via third parties and are subject to their terms and conditions. Although we make our best efforts to get your order to you as quickly as possible we are not able to guarantee levels of delivery service and timescales for delivery.
If we are aware of any delays in delivery times we will contact you immediately. You may cancel your order without cost up to the point that you receive confirmation that your order has been dispatched.
Returns
Once an order has been dispatched you may return the goods within 30 days of receipt. Goods must be unopened with seals in tact. If an item has been used/opened we cannot accept a return due to potential denaturing of the product.
To cancel or return goods please contact us via email quoting your order number.
Warranty
Please refer to ‘best before’ dates on product packaging to determine product life. However, we guarantee a minimum of 6 months shelf life from when the product is dispatched.
You can send returned items to:
The Healing Cauldron Ltd,
38 Raby Moor,
Cockfield,
Bishop Auckland,
DL13 5HG