Please read the following carefully
By using this website www.thehealingcauldron.co.uk and purchasing products or services on it, you agree to abide by these Terms & Conditions.
By using this website and placing an order at The Healing Cauldron you certify that you are at least 18 years of age. This website, with all its contents, is intended solely for consenting adults.
The Healing Cauldron
“The Healing Cauldron” is the registered trademark.
The material on this website is copyright to The Healing Cauldron or our content and technology providers. You are welcome to view, print and download the contents of the Web Site for personal use, but not for any commercial purposes or re-publication.
Our contact address is: The Healing Cauldron Ltd, 38 Raby Moor, Cockfield, Bishop Auckland ,DL13 5HG You may also contact us by telephone on 07399 464341 or alternatively, you can email us [email protected]
Web site information
We have tried to ensure that information provided in the Web Site is accurate and include references to professions studies wherever a health claim is made. However, we make no representation and give no warranty of any kind in respect of the information.
We do not accept liability for any loss (direct, indirect or consequential) which may arise from reliance on information contained in the Web Site or in respect of any error or omission, except in relation to death or personal injury caused by our negligence.
Description of Products
The description and specification of products in the Web Site is only approximate and we reserve the right to make changes which do not materially affect the quality or performance of those products.
We may correct any error appearing in the Web Site or withdraw any product from sale without incurring liability. Price and availability is also subject to change without notice.
You may order products from the Web Site by submitting a completed order form through the check-out procedure.
We will confirm acceptance of your order by e-mail to the address you have given and the sending of this e-mail (whether or not it is received) makes the contract between us.
The Price and Payment
The price of the products will be the price quoted in the Web Site at the time we accept your order. The price will include any applicable value added tax, but not the cost of delivery.
In addition to the price, you will have to pay our delivery charges as quoted in the Web Site at the time we accept your order – unless you qualify for free delivery. The amount of these charges varies according to the method of delivery and the delivery address you specify in your order.
Payment is made by credit or debit card at the time we accept your order. (the payment methods we accept are listed in the Web Site at the time you place your order). Refunds will generally be made by means of a credit to your original payment method.
Although every care is taken in the quality of content on this site, there may occasionally be an error and items may be mis-priced. In this event we will either: contact you to ask if you wish to cancel the order, or simply cancel the order and notify you, at our own discretion. We are under no obligation to supply goods at the incorrect price.
The warranty period is 24 months or until the “best before” date is reached, if this is within the 24 month period. Consumable items cannot be returned once opened unless the issue is within our control.
Due to card scheme regulations no CBD products can be sold to the US. All cards from US will be blocked.
Shipping & Returns
We aim to dispatch all orders received by 3pm the same day Monday to Friday. Subject to items being in stock.
We will arrange for delivery of the products you order by the method and to the address which you specify in the check-out procedure. However, the time for delivery will not be essential to the contract between us.
If you do not take delivery of the products or supply adequate delivery instructions, we may cancel your order and retain the products. In this event, we will refund you the price of the products, but you will still be liable to pay any delivery charges.
If there is an error or any other delivery problem in respect of the products ordered, you must notify us in writing within 14 days after the delivery date. We will not be liable for any loss or damage if you fail to do this.
Once an order has been dispatched you may return the goods within 30 days of receipt. Goods must be unopened with seals in tact. If an item has been used/opened we cannot accept a return due to potential denaturing of the product.
To cancel or return goods please contact us via email quoting your order number.
All products on our website are legal in The United Kingdom. We cannot provide any information on the legal status of a product in any other country. You accept the responsibility to inform yourself about your local laws, import and custom regulations before ordering and you certify that the import to your country of the products ordered is legal. By placing an order at The Healing Cauldron you accept all responsibilities regarding the legality of the products that will be shipped to you.
The Healing Cauldron makes no claim that the information and products on the website are available, appropriate or legal outside the United Kingdom. All information provided by The Healing Cauldron, through this website, links to or from other websites or by its employees over the phone, email or any other transmission is purely for educational and informational purposes. This should never be interpreted as a recommendation to undertake a specific action. Using the information for illegal activities is at your own risk. The Healing Cauldron does not warrant that the information on the website is up-to-date or accurate.
You’re taking full liability for personal injury, damages, punitive measures, lost profit or revenues, loss of use of product or equipment and any loss of property that may result from the purchase, use or misuse of any product from The Healing Cauldron. The Healing Cauldron, its owners, agents and employees cannot be held responsible for the actions of its customers.
We do not encourage the illegal use of our products. We strongly advise you to consult your solicitor if you have any doubts.
Our products do not have any medical value. Our products may not be used as a medicine or as a replacement for medicines.
All illustrations, pictures, design, text and logos on this website are copyrighted. Any commercial use of any of these contents is strictly prohibited without the written permission of The Healing Cauldron.
Please note we only deliver within the UK until further notice.
Please refer to ‘best before’ dates on product packaging to determine product life. However, we guarantee a minimum of 6 months shelf life from when the product is dispatched.
You can send returned items to:
The Healing Cauldron Ltd,
38 Raby Moor,